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FAQs


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Who is required to attend New Student Orientation?

All new students admitted to Texas State are required to attend an orientation session. Students who do not attend and complete a session will not be allowed to register for classes.

Why is orientation necessary?

Texas State University is committed to your success and believes that NSO establishes the foundation for this. Studies have shown that students attending orientation programs have higher GPA's and retention rates than those who do not.

Can I meet with an academic advisor before orientation?

Academic Advisors are available to new students only during scheduled orientation times.

Do I have to attend the entire program?

Yes, you are expected to attend all sessions at orientation in order to register for classes.

What if I am unable to attend any of the orientation sessions?

Please call 512.245.3655 to discuss orientation options.

Can I just show up to orientation without making a reservation?

No. Space is limited for each session. Unfortunately, we are unable to accommodate students who are walk-ins or are not confirmed for a session. Reservations are on a first-come, first reserved basis.

How do I register for an Orientation session?

Registration for New Student Orientation is done online. If you are unable to register online, please call the New Student Orientation office at 512.245.3655 (or email nso@txstate.edu) for a registration form.

How do I know which orientation session to choose?

If you have just completed high school, or have completed 0-15 transferable college hours since graduation, you are considered a freshmen and will need to attend a two-day freshman session. If you have completed 16 or more transferable hours AFTER high school graduation, or are a visiting or returning student, you have the option of completing your orientation online.

Can I change to a session that is already closed?

No. Space is limited for each session. You may change sessions without penalty provided space is available. Once you have paid for a session and need to change it, log back into the NSO system and switch to an open date.

How do I cancel my NSO reservation?

You may cancel your registration by signing in to your account on the orientation website. However, the NSO fee is non-refundable.

When will I receive confirmation of my orientation reservation?

Orientation confirmations are sent on a rolling basis. You should expect to receive a confirmation within 2-3 weeks prior to your NSO session.

What do I do if I have not received my confirmation material?

If you have not received confirmation 2-3 weeks before your NSO session, contact the NSO office at 512.245.3655. Office hours are weekdays 8 a.m. - 4:30 p.m. (CST).

What is the schedule for the orientation program?

A tentative schedule can be found on the Expectations & Schedules webpage.

Where and when do I check-in?

In your confirmation letter, you will find information about where and when to check-in. Unless your orientation is a 2-day program, check-in will be at LBJ Student Center between 7:00-7:45 a.m. (CST). If you are attending a freshman overnight session, you will check-in at the designated residence hall in your information packet between 8:00-9:30 a.m. (CST).

What if I miss check-in or I'm running late?

Contact the Orientation Office at 512.245.3655.

Who should I contact if I have a disability?

If you have a disability and require an accommodation (i.e. sign language interpreter services, information in alternate format, testing accommodations for Math Placement), contact the Office of Disability Services at 512.245.3451 (voice/TTY) a minimum of two weeks prior to your session or identify your need along with your reservation. The University does NOT provide wheelchairs. Information regarding accessible parking locations and accessible routes is available on the Texas State Campus Maps webpage. Please note that our scenic campus is quite hilly.

What should I bring to orientation?

At minimum you should bring a pen and paper for notes. Comfortable walking shoes are a good idea. Often, the meeting rooms are chilly, so you may want to bring a light jacket. If you are attending an overnight session, you will also need bedding items, towels, and toiletries. For detailed list of what to bring, please refer to our Expectations & Schedules page.

Where should I park for orientation?

Students should receive a parking map and temporary permit for your session.  Please be sure to display your permit on your dashboard or you may receive a ticket. Your parking permit is only good for parking in the perimeter surface lots, Matthew Street Garage, and Speck Garage. Parking is available in the LBJ Student Center garage for a fee.

Are family members required to attend?

Family/guest sessions are offered during most orientation programs.  These sessions are encouraged but not required. Costs for these sessions vary depending on one- vs. two-day programs.

How do families register for a family session?

Family members can sign-up online using the student's log-in or upon arrival at New Student Orientation. Family sessions are optional. The $50 fee covers the cost of materials, dinner and breakfast. This does not include overnight accommodations. Cost to attend single-day NSO sessions is $30/guest.

Does my Texas Tomorrow Fund pay for the NSO fee?

No. The Texas Tomorrow Fund only pays for fees that are course related. You will be billed directly for any fees that are not covered by the Texas Tomorrow Fund, including the orientation fee.

Can you waive the NSO fee?

The NSO fee is divided into two parts. Part one is paid up front and confirms your spot in the NSO session. The second part is added to your tuition and fees. Students who submit an approved fee waiver through the Office of Undergraduate Admissions qualify to have the initial NSO fee waived. However, the second portion will be charged to the student account.

Is there any way to waive or defer the $300 prepayment for housing?

If you received an application fee waiver when you applied for admission, you can have your $300 prepayment deferred to your fall housing bill. Simply include a note with your housing application requesting to have your prepayment waived or deferred and the Office of Housing and Residential Life will verify (waiver eligibility) and respond accordingly. If you did not receive the application fee waiver, please contact the Office of Housing and Residential Life at 512.245.2382 to discuss your options.

How do I request a refund?

The NSO fee is non-refundable.

When do classes start?

For a list of important dates, please visit the Registrar's website and click on Academic Calendar.

Who do I contact about my financial aid?

Contact Financial Aid & Scholarships at 512.245.2315 or send related questions to financialaid@txstate.edu. Information is also available online.

I received a call from the Texas Success Initiative Program (TSIP) Office stating that I needed to take a test. What does that mean?

All students who enroll in a Texas public institution of higher education must provide evidence of college readiness in reading, writing, and mathematics. Those who earn high SAT, ACT, TAKS or STAAR scores may be exempt from taking the initial TSI assessment. For those students who need to take the TSI assessment, a Pre-Assessment Activity (PAA) must be completed before testing. The PAA helps students understand the importance and process of the assessment as well as developmental education course options. Information about the assessment test, the PAA and exemptions may be found at the Texas State TSI Program’s website. You may also call TSIP at 512-245-3942.

Is there any way to see if I have any holds prior to attending NSO?

Yes. You can check your holds on the Self Serve Banner. You will need your Net ID and password to login.

Where can I find information about restaurants or hotels in San Marcos?

A guide to dining and lodging in San Marcos may be found on the San Marcos Convention and Visitor Bureau website.